1. Overview & Website Model
This Cancellation and Refund Policy applies to OYE CHILLI (operating as Oye Chilli, a sole proprietorship based in Mumbai, Maharashtra, India).
At present, the studio website oyechilli.com serves strictly as an informational portfolio and showcase. We do not directly sell products, process card transactions, or collect customer payments on this website.
2. Purchases Made via Third-Party Platforms
Our software applications and games (such as Natkhat and huhu!) are distributed through authorized third-party app marketplaces, primarily the Google Play Store.
Because payment processing, order fulfillment, subscription billing, and transaction records for these apps are managed directly by the platform provider:
- Cancellation & Refund Authority: Cancellations, subscription management, and refund requests are governed by the respective platform’s terms of service and billing policies (for example, the Google Play Refund Policy).
- How to Request a Refund via Google Play: You can generally request a refund directly through your Google Play account order history on your device or via the Google Play website within the platform's designated request window.
3. Product-Specific Purchase Channels
If a specific product developed by Oye Chilli provides an independent billing or license option in the future (for instance, via a dedicated product website), purchases will be subject to the clear terms published on that product's specific checkout page at the time of purchase.
4. Notice Regarding Future Direct Website Checkout
Requirement Before Direct Sales: If direct checkout, software licensing, or payment gateway processing is added directly to oyechilli.com in the future, this policy will be formally amended before checkout goes live to specify:
- Exact product pricing and currency;
- Delivery timeline and digital fulfillment mechanisms;
- Specific cancellation windows and subscription renewal rules;
- Clear refund eligibility standards and processing timelines.
5. Inquiries & Customer Support
If you have questions regarding an app purchase, need assistance finding your transaction identifier, or require guidance navigating the refund process on Google Play, please reach out to our team:
OYE CHILLI
Email: hello@oyechilli.com
Location: Mumbai, Maharashtra, India
Please include the name of the app (e.g., Natkhat or huhu!), your platform order number, and a brief description of the issue so we can assist you as effectively as possible.